Refund & Cancellation Policy At Erica Travel, we strive to provide a smooth and reliable booking experience. This Refund & Cancellation Policy explains the terms applicable to cancellations, modifications, and refunds for hotel bookings, flight reservations, holiday packages, and other travel services booked through https://ericatravel.com.
1. Cancellation Requests
All cancellation requests must be submitted in writing to support@ericatravel.com. Cancellation requests are subject to the applicable airline, hotel, tour operator, or service provider's cancellation policy. A booking is not considered cancelled until cancellation confirmation has been issued. Customers are advised to review cancellation terms and penalties before completing a booking.
2. Flight Cancellation Policy
Flight cancellation charges are determined by the respective airline and the fare conditions of the ticket. Some promotional, discounted, or special fares may be non-refundable. Cancellation and refund eligibility depend on the airline's rules, timing of cancellation, and ticket conditions. Any applicable service fees, airline penalties, and payment processing charges may be deducted from the refundable amount. In cases of airline-initiated cancellations, refunds or alternative arrangements are subject to airline policies and applicable regulations.
3. Hotel Cancellation Policy
Hotel cancellation terms vary depending on the property, room category, rate plan, and booking conditions. Free cancellation is available only when explicitly mentioned in the booking confirmation and within the specified cancellation period. Non-refundable hotel reservations are generally not eligible for refunds after confirmation, except where required by applicable law or approved by the supplier. Late cancellations, no-shows, and early check-outs may result in partial or full charges according to hotel policies.
4. Holiday Package Cancellation Policy
Cancellation charges for holiday packages depend on the itinerary, travel dates, accommodation, transportation, activities, and supplier conditions. Advance payments, deposits, and confirmed arrangements may be non-refundable. Cancellation charges may increase as the departure date approaches. Any non-refundable supplier costs, service charges, or expenses already incurred may be deducted from the refund. The specific cancellation schedule communicated at the time of booking shall apply to the respective package.
5. Amendment & Rescheduling
Requests to modify travel dates, passenger details, destinations, hotels, or other booking information are subject to supplier approval and availability. Amendment fees, fare differences, rate differences, and other charges may apply. Some bookings do not permit changes or amendments. All amendment requests should be submitted as early as possible.
6. Refund Eligibility
Refunds may be applicable in the following circumstances, subject to supplier terms and applicable law: A refundable booking is cancelled within the permitted cancellation period. A service provider cancels a confirmed service and an eligible refund is approved. A duplicate payment or verified payment error has occurred. A refund is approved under the applicable booking conditions. Non-refundable bookings, consumed services, no-shows, and cancellations outside permitted conditions may not qualify for a refund.
7. Refund Processing Time
Once approved, refunds will generally be initiated within 7–14 business days, subject to the supplier's processing timeline. The actual amount credited may take additional time depending on the bank, card issuer, payment gateway, or financial institution. Refunds will normally be processed to the original payment method. Erica Travel will provide reasonable assistance in tracking approved refunds.
8. Cancellation Charges & Deductions
The following charges may apply, depending on the booking: Airline or hotel cancellation penalties. Tour operator or supplier cancellation charges. Erica Travel service or booking fees, where disclosed and applicable. Payment gateway or transaction charges, where applicable and legally permissible. Non-refundable deposits or advance payments. Other expenses already incurred for the booking. The final refundable amount will be calculated after applicable deductions and supplier confirmation.
9. No-Show Policy
If a customer fails to arrive at the hotel, airport, tour departure point, or scheduled service without prior cancellation, the booking may be treated as a no-show. No refund shall be guaranteed for no-show bookings. Refund eligibility, if any, will be determined by the respective supplier's terms and applicable law.
10. Force Majeure & Unforeseen Circumstances
In the event of natural disasters, severe weather, strikes, political unrest, government restrictions, pandemics, or other unforeseen circumstances, cancellation and refund arrangements will be subject to supplier policies and applicable laws. Erica Travel will make reasonable efforts to assist customers in obtaining eligible refunds or alternative arrangements.
11. Refund Status & Customer Support
Customers may contact us for cancellation confirmation, refund status, or assistance with booking modifications. Please include your booking reference number and registered contact details when contacting our support team.
12. Policy Changes
Erica Travel reserves the right to update or modify this Refund & Cancellation Policy at any time. Changes will be published on this page and shall apply subject to applicable law and the terms of existing bookings. We appreciate your trust in Erica Travel and look forward to assisting you with your travel plans.
