Privacy Policy At Erica Travel (https://ericatravel.com), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, make a booking, or contact us.
1. Information We Collect
Depending on the services you use, we may collect the following information: Personal Information: Full name, email address, phone number, and contact details. Booking Information: Travel dates, destination, hotel preferences, flight details, passenger details, and special requests. Payment Information: Transaction details, payment status, and relevant payment references. Card details are generally processed by authorized payment gateway providers. Travel Documentation: Passport, visa, or identification details where required for booking or travel assistance. Technical Information: IP address, browser type, device information, cookies, and website usage data. Communication Data: Information provided through emails, contact forms, telephone calls, or WhatsApp.
2. How We Use Your Information
We may use your information to: Process and manage hotel, flight, and holiday bookings. Provide quotations, itineraries, and travel-related assistance. Confirm reservations and process payments. Communicate booking updates, cancellations, and refunds. Respond to customer enquiries and support requests. Improve website performance and customer experience. Prevent fraudulent transactions and unauthorized activities. Comply with applicable legal and regulatory requirements. Send promotional offers and travel updates where permitted by law and applicable consent requirements.
3. Sharing of Information
We may share necessary information with: Airlines, hotels, tour operators, and other travel suppliers. Payment gateways, banks, and financial service providers. Technology providers, website hosting services, and customer support platforms. Government authorities, law enforcement agencies, or regulatory bodies when legally required. We share only information reasonably necessary for the relevant purpose.
4. Third-Party Services
Our website may integrate with third-party booking engines, payment gateways, analytics services, and travel suppliers. These third parties may have their own privacy policies and data practices. Erica Travel is not responsible for the privacy practices of external websites or services.
5. Cookies & Tracking Technologies
We may use cookies and similar technologies to: Remember user preferences. Improve website functionality. Analyze traffic and website performance. Measure advertising effectiveness. Provide a more relevant user experience. You can manage or disable cookies through your browser settings. Certain website features may not function properly if cookies are disabled.
6. Data Security
We implement reasonable technical and organizational measures to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse. However, no online transmission or electronic storage system can be guaranteed to be completely secure.
7. Data Retention
We retain personal information only for as long as necessary to fulfill booking, customer support, business, legal, accounting, and regulatory requirements. Information may be retained for a longer period where required by applicable law.
8. Your Privacy Rights
Subject to applicable laws, you may have the right to: Request access to your personal information. Request correction of inaccurate or incomplete information. Request deletion of personal information where legally permissible. Withdraw consent for certain data processing activities. Opt out of promotional communications. Raise concerns regarding the handling of your personal information. To exercise these rights, please contact us using the details provided below.
9. Marketing Communications
We may send travel offers, promotional emails, newsletters, and special deals where permitted by law. You may unsubscribe from marketing emails or request to stop promotional communications at any time. Service-related communications necessary for your booking may still be sent.
10. Children's Privacy
Our website and booking services are intended to be used by adults. Personal information relating to children may be provided by a parent or legal guardian when necessary for travel bookings. We do not knowingly collect children's personal information for independent marketing purposes.
11. International Data Transfers
Certain travel services may require sharing information with airlines, hotels, or service providers located outside India. By using our services, you acknowledge that such transfers may occur where necessary to fulfill your booking, subject to applicable data protection laws and safeguards.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our services, business practices, or legal requirements. The updated version will be published on this page with a revised date.
By using our website and services, you acknowledge this Privacy Policy.
